Your home internet.

Availability depends on your address and the type of nbn connection available there. We offer residential Fixed Line and Fixed Wireless plans.

Check your address on the nbn website, or contact us for help confirming which plans are available at your home.

Fixed Line connects your home through the nbn network using fibre, cable or existing telephone wiring, depending on your address.

Fixed Wireless uses a signal from a nearby nbn tower to an antenna installed outside your home, connected to an nbn connection box inside.

Both use a modem/router to provide Wi-Fi throughout your home. Your address determines which connection type is available; you generally cannot choose between Fixed Line and Fixed Wireless.

Think about how many people and devices will use the internet at the same time, and what they will be doing.

Our Basic plans suit everyday activities such as browsing, email, video calls and TV streaming. Standard and Wireless Plus plans provide more capacity for households doing several of these things at once. Faster Fixed Line plans suit heavier use, larger downloads and multiple people streaming or downloading together.

Compare the typical evening speeds shown on the plan cards. Remember, you can move to a higher-speed plan if your needs change, subject to availability at your address and our once-per-month plan change limit.

Download speed affects activities such as watching videos and downloading files. Upload speed affects sending files, backing up photos and the video you send during a video call. Both are measured in megabits per second (Mbps).

Typical evening speeds indicate the speeds generally experienced during the busy evening period of 7 pm to 11 pm. They are a guide, not a guaranteed speed at your home.

Actual speeds depend on your connection type, network conditions, modem/router, Wi-Fi and devices. Existing wiring can affect some Fixed Line connections, while signal conditions and network demand can affect Fixed Wireless.

Yes. All our nbn home internet plans include unlimited data, subject to our Fair Use Policy and service terms.

Yes, provided it is compatible with your nbn connection type and supports your chosen plan’s speed. You’ll be responsible for checking compatibility and configuring it for your service. We can provide only limited support for BYO equipment.

If you’ve had your modem/router for three to five years or longer, it’s worth reviewing whether it’s still suitable, even if it appears to work well. Older models may no longer receive security updates or support newer Wi-Fi technology. Consider upgrading if the manufacturer has stopped providing updates or your device struggles to meet your household’s internet needs.

For a ready-to-connect option, we offer a preconfigured modem/router for purchase, delivered to you, set up, and ready for self-installation. It’s unlocked and yours to keep, so you can use it with another provider in the future, subject to compatibility and any required configuration.

Learn more about router compatibility and setup.

Yes, provided we can supply a service at your address. We will ask for your existing nbn service’s AVC ID, which identifies the connection being transferred. You can find this on your bill, or request it from your current provider.

Before switching, check whether cancellation charges apply and whether the change will affect other services, including your home phone or provider-issued email address. Don’t cancel your existing internet service before the transfer arrangements have been confirmed.

If you want to keep an existing home phone number, complete its transfer to a suitable phone service before ordering nbn with us. Switching your internet may disconnect the associated home phone service and cause you to lose the number.

Connection times depend on how ready your address is for nbn, whether installation work or a technician appointment is needed, and whether you’re waiting for a modem/router to be delivered.

After you place your order, we’ll check your address and its nbn service class, which indicates what may be needed to get your home connected. Your initial order updates will explain this and provide an indicative connection timeframe. We’ll keep you informed by email as your order progresses, including any appointment details or changes to the expected timing.

Homes with the required nbn equipment already installed can generally be connected much sooner than those needing installation work. Timeframes are estimates, as nbn’s records may not always reflect the conditions at your property, and additional work or delays may become apparent during connection.

Learn more about nbn service classes and what they mean for your connection.

Eligible premises may be able to upgrade to Fibre to the Premises (FTTP) through the nbn Fibre Connect program when ordering a qualifying plan.

Contact us before ordering so we can check your address, explain the available plans and confirm any installation requirements or charges. Eligibility and timeframes depend on nbn availability and the work required at your property.

For services connected through Fibre Connect, charges may apply if you cancel or downgrade within the first 12 months, as outlined in the applicable Critical Information Summary.

No. Our nbn plans are internet-only, with no home phone bundle or home phone add-on. If you’d like a home phone service, explore our separate home phone plans.

Alternatively, you can keep your existing home phone number for incoming calls directed to your mobile with an eligible myhomefone mobile plan and our home phone number diversion add-on.

Complete your number transfer to your chosen service before ordering nbn with us. Switching internet may disconnect your existing home phone service and put your number at risk.

Our nbn plans have a one-month minimum term and then continue month to month. You can change your plan once per month, subject to availability at your address.

Cancellation takes effect at the end of your current billing period. There is no refund or credit for unused days within that period, and no standard early termination fee.

A separate charge applies to Fibre Connect services cancelled or downgraded within the first 12 months. See your plan’s Critical Information Summary for details.

Standard connection is included. If you purchase a modem/router from us, a separate upfront charge applies. Current pricing is shown in the modem/router section above.

If getting you connected requires non-standard setup or extra assistance beyond our standard service, a complex provisioning and setup fee may apply. We’ll explain the additional work and its cost and obtain your agreement before proceeding.

Charges imposed by nbn may also apply, such as those for new developments or additional installation work. These are separate from our setup fees and are passed on at cost.

For details of these and any other applicable charges, see your plan’s Critical Information Summary.

Our nbn plans do not include an email account. We recommend using an independent email service, such as Gmail, Outlook.com or Proton Mail, so your email address isn’t tied to your internet provider.

If your existing email address was supplied by your internet provider, for example, BigPond or Optusnet, check with that provider before ordering your switch or cancelling any services. Your email account could close when the associated service ends, and the address and stored emails may not be recoverable.

If you’d like to keep your existing address, explain that you’re moving your internet to another provider and ask:

· Can I keep my email address after switching, and what needs to be arranged beforehand?

· Is a separate paid email service available, or can I retain it through another eligible service on my account?

· If I can’t keep it permanently, is a temporary extension available to give me time to move to a new address?

· What fees, expiry dates or ongoing conditions apply?

Options vary between providers and accounts. Ask for written confirmation of any arrangement, including how long your email will remain available. Don’t assume it will continue automatically.

Before switching, save a separate backup of important emails and contacts. If you’re moving to a new email address, update your banking, bills, online accounts and password recovery details, and let your contacts know.