Yes. You can transfer your existing Australian mobile number to myhomefone or request a new number. Let us know your preference when applying. If you are transferring your number, keep your existing service active until the transfer is complete.

Start by checking coverage where you live, work and regularly travel. Then compare the monthly plan price, data allowance and calling inclusions.

Yes, provided your phone is unlocked and compatible with your chosen network.

Your phone must support the relevant network frequencies, 4G voice calling (VoLTE) and emergency calls to Triple Zero (000) over 4G.

Which frequencies should my phone support?

Optus 4G – 700 MHz (B28), 900 MHz (B8), 1800 MHz (B3), 2100 MHz (B1), 2300 MHz (B40) and 2600 MHz (B7)

Telstra Wholesale 4G – 700 MHz (B28), 1800 MHz (B3), 2100 MHz (B1) and 2600 MHz (B7)

700 MHz support must specifically include Band 28, which is particularly important for coverage. Frequencies vary by location, and supporting only some bands may limit reception or performance.

For 5G access, you also need an eligible plan, 5G coverage and a phone supporting the network’s 5G Non-Standalone (NSA) service and compatible 4G/5G band combinations:

Optus 5G – bands include 2300 MHz (n40) and 3500 MHz (n78)

Telstra Wholesale 5G – 850 MHz (n26), 2600 MHz (n7) and 3.6 GHz (n78). 26 GHz (n258) is optional

A compatible 4G VoLTE phone is sufficient if you do not need 5G.

How do I confirm compatibility?

Check your phone’s user manual or manufacturer’s specifications for its exact model, regional variant and supported frequencies. For further assistance, contact the manufacturer or the retailer where you purchased your phone.

Physical SIM cards are supplied by default. If you require an eSIM, please check before ordering, as availability varies by plan. An eSIM-compatible device and an active email address are required.

On Everyday Use plans with data, your data service continues after your included allowance is used. Refer to your specific plan’s details for the applicable additional usage costs. You can contact us to disable or re-enable data access. Classic Talk & Text does not provide mobile data.

On Data Bank plans, your monthly allowance is used first, followed by any banked data. Once both are exhausted, data stops until the next billing cycle unless optional data bolt-ons or excess usage are enabled.

Refer to your specific plan’s details for the applicable additional usage costs when excess usage is enabled. Enabling international calling or roaming also enables pay-as-you-go usage, including excess data after available allowances are exhausted.

On Data Bank plans, unused monthly plan data rolls over into your data bank, up to the maximum specified for your plan. Your new monthly allowance is used before your banked data.

Banked data may be forfeited if you downgrade, move to an ineligible plan, cancel, disconnect or transfer your service. Any purchased data bolt-ons expire at the end of the billing period.

Everyday Use plans do not include data banking; unused data expires at the end of each monthly billing period.

All Data Bank plans include Calling Pack 15 Unlimited. You can also add International 120 or International 300 calling packs.

International calling is disabled by default, even when your plan includes international calls. Contact us to enable it. On Data Bank plans, enabling international calling also enables pay-as-you-go usage across your service, including excess data.

International calling on eligible Everyday Use plans is charged at the applicable pay-as-you-go rates and must also be enabled on request. It is not available on Classic Talk & Text.

Check our international calling rates and pack details for included destinations, allowances, exclusions and additional charges at myhomefone.com.au/rates before choosing an option.

International roaming is available on eligible plans by request and is disabled by default. It is not available on Classic Talk & Text.

Contact us before leaving Australia to check availability and charges for your destination and arrange activation. On Data Bank plans, roaming is available only in destinations covered by our roaming packs. Enabling roaming also enables pay-as-you-go usage across the service.

International calling from Australia and using your phone overseas are different services. An international calling pack does not, by itself, provide roaming.

Yes. For an additional $5 per month, you can transfer your existing home phone number to our optional landline inbound-number service. Incoming calls to that number will be redirected to your mobile.

This feature supports incoming calls only. Calls you make from your mobile will display your mobile number.

Transferring your landline number should cancel the old landline service automatically. Check with your existing provider about any associated services or charges before proceeding.

Please note the landline number can only be diverted to one mobile phone number. Changes to this landline diversion may incur additional charges.

SIM-only mobile plans have a one-month minimum term.

Cancellation takes effect at the end of your current billing period, with no cancellation fee. Submit your cancellation request 7–30 days before that date.

If you have a separate Device Instalment Plan, its remaining balance becomes payable on your next bill.